Return & Refund Policy

🔁 Return & Refund Policy – CapeCart | Hassle-Free Shopping You Can Trust

📅 Effective Date: 27th January 2025
📆 Last Updated: 31st January 2025

At CapeCart, customer satisfaction is our top priority! 💚 We believe in a stress-free shopping experience and stand by the quality of our products. If something isn't right, we're here to fix it – no drama, no stress! 💬

✅ Eligibility for Returns

You can request a return if:

  • 📦 You received a damaged, defective, or incorrect item

  • ❌ The item is unused, unwashed, and in its original packaging

  • 🕒 Your return request is made within 14 days of delivery

⛔ Important: Items like innerwear, used electronics, or hygiene-sensitive items cannot be returned unless damaged or incorrect.

🔁 How to Request a Return

  1. 📲 Message us on WhatsApp Only at +27 78 618 4179 – Please do not call.

  2. 📸 Share clear pictures of the item and packaging

  3. 📬 Wait for our team to confirm pickup or next steps within 24–48 hours

💰 Refund Process

Once we receive and inspect your returned item:

  • ✅ We’ll notify you via WhatsApp or email

  • ⏳ Refunds are processed within 5–7 business days

  • 💳 Refund is sent to your original payment method

⚠️ Non-Refundable Situations

We won't be able to accept returns if:

  • The product has signs of use or wear

  • Original packaging is missing or damaged

  • Return request is made after 14 days

  • You change your mind after opening/using the product

🚚 Return Shipping Costs

If the return is due to our error (damaged or wrong product):
🚚 We cover all return shipping costs.

If the return is due to customer preference (change of mind):
📦 You may need to pay the return shipping fee.

🙋 Need Help? Let’s Chat!

We’re just a message away:

📍 CapeCart
📧 Email: CapeCart.Store@gmail.com
📱 WhatsApp (Text Only): +27 78 618 4179
🌐 Website: https://capecart.store

🛒 Shop with confidence – we've got your back! 💪